Dealer Guide 1.2.2013

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Dealer Services Guide

Revised 1/2/2013

Revised 10/12

Table of Contents

General Information Office Hours Information.......................................................................... 5 Address Information ................................................................................ 5 Automated Attendant Phone System ...................................................... 6 Credit Department & Accounts Receivable Policies ...................... 7 Sales Policies Sales Terms ............................................................................................ 8 Broken Sell Pack Adder........................................................................... 8 Competitive Matrix Pricing Program........................................................ 9 Volume Incentive Plan............................................................................. 9 Delivery Service ......................................................................................... 11 Ordering From Blish-Mize Stock Ordering Methods.................................................................................. 12 Ordering Deadlines................................................................................ 12 Order Quantity Rounding....................................................................... 12 Dealer Supplies .......................................................................................... 13 Technology Services Remote Order Entry (ROE) ................................................................... 14 Electronic Data Interchange (EDI)......................................................... 16 Catalog Services ....................................................................................... 17 How To Read Our Price List .................................................................. 20 Selling Unit Abbreviation List ............................................................... 21 Bin Label/Price Sticker Services ......................................................... 22 Order Check-in Process .......................................................................... 26 How To Read Our Packing List ............................................................. 32 How To Read Our Case Ship Label ..................................................... 34 How To Read Our Repack Label .......................................................... 35 How To Read Our Bill Of Lading ........................................................... 36 How To Read Our Invoice ....................................................................... 38 How To Read Our Credit Memo ............................................................ 41

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Table of Contents

How To Read Our Statement ................................................................ 43 Credit & Return Policy & Instruction Guide ..................................... 45 Online Credit Request User Guide ........................................................ 51 Marketing Services Promotions ............................................................................................ 63 Unbeatable Deal .................................................................................... 64 Lock Services ........................................................................................ 64 Buying Markets...................................................................................... 65 Direct Ship Orders .................................................................................... 66 Booking or Relay Ordering ..................................................................... 67 Virtual Warehouse Programs ................................................................ 68 Store Opportunity Programs .................................................................. 69 Rental Program ..................................................................................... 69 Variety Distributors ................................................................................ 69 Grainger................................................................................................. 69 Warren Distribution................................................................................ 70 Repeat Rewards.................................................................................... 70 PartScription .......................................................................................... 71 Office Depot........................................................................................... 72 Retail Services....................................................................................... 73 Hazardous Materials Program .............................................................. 74 Store Identity Programs .......................................................................... 75 Advertising Programs .............................................................................. 76 Training Programs .................................................................................... 78 Strategic Mapping ..................................................................................... 79 Merchandising Services .......................................................................... 80 Retail Profitability Programs ................................................................. 81

General Information

Office Hours: 8:00 a.m.–5:00 p.m. (Central Time) Monday–Friday Customer Service Department Hours: 7:30 a.m.–5:30 p.m. (Central Time) Monday–Friday

Office & Distribution Center Holidays: New Years Day, Memorial Day, July 4th, Labor Day, Thanksgiving Day and the Following Day, Christmas Eve and Christmas Day

Office Address: Blish-Mize Co. 223 South Fifth Street P.O. Box 249 Atchison, KS 66002-0249

Phone Numbers: Phone: (913) 367-1250 Customer Toll-Free: (800) 995-0525 Office Fax: (913) 367-0667 Customer Service Fax: (913) 367-4581

Website: www.blishmize.com

Distribution Center Address: 2606 Industrial Road P.O. Box 249 Atchison, KS 66002-0249

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AutomatedAttendantPhoneSystem

When you call Blish-Mize, your call will be answered by an automated attendant. If you are calling from a touch tone telephone and you know the three-digit extension number of the person you are calling, you may dial it at any time. If the extension you call is busy or that person is not at their workstation, the voicemail for that person will answer and you may leave a message. If you dial the three-digit exten- sion number for a Sales Representative, you will automatically transfer to their cell phone. If you press 4 for Customer Service and all lines are busy, your call will be put in a queue to hold until a Customer Service Representative is available.

“As always, thank you for calling Blish-Mize.”

An up-to-date, detailed phone directory is available on our website at www.blishmize.com.

Credit &AccountsReceivablePolicies

Customers are required to furnish the following to Blish-Mize: 1. Credit Application with applicable signature

2. Sales Tax Exempt Form with current tax number and signature 3. Financial statements as required by the Blish-Mize Credit Manager 4. A Security Agreement (UCC1) if required by Blish-Mize The customer is responsible for updating the following information with Blish-Mize: 1. Company name 4. Phone number 7. Contact names 2. Bill to address 5. Area code 8. E-mail address 3. Ship to address 6. Tax ID number 9. Fax number Payments: • Blish-Mize does not accept post-dated checks. Post-dated checks will be automatically processed when they are received. • Blish-Mize does accept credit cards as a form of payment. American Express payments are as- sessed a 3-1/2% processing fee. All other credit card payments will incur a 2-1/2% processing fee. • Deductions are not allowed without a Blish-Mize Credit Memo. If for some reason a deduction is taken, you must provide backup with the remittance. • If no remittance advise is furnished, the payment will be applied against the oldest to newest invoices. • If a discount applies, the envelope must have a post mark no later than the 10th of the month. Dis- counts will be charged back to the account. • Terms are 1% Net 10th Prox for Price One Customers and Net 10th Prox for Matrix Customers. Online Payment: •With the Blish-Mize Online Payment Program, found in the Customer only area of our website, you can make a payment without mailing a check. Just select the invoices you want to pay and Click “Submit”. Use the “Select All” button to select all invoices. Once you click “Submit”, a new window will appear that shows the invoices you selected. Enter the routing and account numbers for your financial institution and indicate whether it is a checking or saving account. You may also enter a check number for your own records. Click “Print” to print a copy for your records and click “Submit” to continue. You will be given a chance to double-check your account information. If it is correct, click “Confirm” to submit your payment. Once the payment is made, you will be given a transaction ID. Click “Print” to print this out for your records. Handled safely and securely, through UMB Bank, Kansas City, Mo. For more information, contact our credit department @ ext. 188 or 144, or e-mail to credit@blishmize.com Service Charges: • A service charge of 1.5% (18% annum) or the maximum legal rate will be charged on the past due balance the last business day of the month. • All returned checks are subject to a $30 service fee for first time returns and $35 for second time re- turns. Past Due Accounts: • Accounts with a balance of 60 days or more will be placed on a credit watch (Code 15) and will be required to have orders placed by 12:00 p.m. Central Standard Time on the day prior to truck loading. Any questions or special arrangements may be directed to the Blish-Mize Credit Department, ext. 188. • Past due accounts may be subject to collection procedure and/or weekly orders being held due to lack of payment. COD Accounts: • Direct ship orders and recurring charges will be added to the COD delivery ticket. • The COD delivery ticket total is due in full upon delivery. • COD customers do not receive dating. Account Status: • The annual minimum volume required to maintain an open account is $25,000.00. Blish-Mize reserves the right to close any account due to lack of volume.

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SalesPolicies

It is the sales policy of Blish-Mize to sell our service and products to stocking retailers and certain industrial accounts. Having possession of a Blish-Mize catalog does not constitute the right to purchase merchandise from Blish-Mize Company. Retailers should maintain an adequate inventory necessary for the operation of a retail business. All customers must meet established credit standards and maintain required minimum purchase volume.

Sales Terms

Regular terms are 1% 10th Prox. Matrix customers are Net 10th Prox.

Stock Merchandise:

Regular terms are Net 10th Prox., i.e. net due the 10th of the month following shipment. Regular terms are Net 10th Prox., i.e. net due the 10th of the month following billing.

Non-Stock Merchandise:

Miscellaneous Charges:

Extended terms may be offered in conjunction with a dealer market or other promotion.

Features:

Broken Sell Pack Adder

A line charge of $.30 is applicable to invoice lines not equal to sell pack quantity. This charge allows Blish-Mize to provide more competitive pricing on items ordered in sell pack quantities. Refer to “Order Quantity Rounding” on page 12 to see Blish-Mize’s optional rounding program that allows your order quantities to be automatically rounded to economical sell pack quantities.

SalesPolicies(cont.)

Competitive Matrix Pricing Program In order to more effectively compete with the big box retailers, many of our customers prefer to have the lowest possible invoice price on their merchandise. Our Competitive Matrix Pricing Program meets this need. This pricing program has five levels of reduced pricing on the stock merchandise shipped from our Distribution Center.

Annual Stock Purchase Levels to Qualify for Special Pricing:

$600,000+ $300,000+ $225,000+ $150,000+ $100,000+

For the Competitive Matrix Pricing Program, annual out-of-stock purchases must exceed the levels noted above to qualify for the pricing in each pricing category. Payment terms are Net 10th Prox. Dealers participating in the competitive matrix pric- ing do not qualify for our Volume Incentive Program (V.I.P.) annual rebate. Freight charges, as well as all other Blish-Mize incidental charges, remain unchanged. The goal of our Competitive Matrix Pricing Program is to sell merchandise at the lowest possible price to help position our customers to project a competitive image in today’s very dynamic retailing environment.

Volume Incentive Plan Blish-Mize has a Volume Incentive Program (V.I.P.) available to customers who qualify. V.I.P. provides you with rebates determined by your annual volume of out-of-stock merchandise purchases.

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SalesPolicies(cont.)

Drop Ship Policy: Factory drop ship prices will be quoted upon request.

Freight Claims: All freight and damage claims must be reported to delivering carrier.

Glass Receiving: Glass needs to be examined at time of delivery. No credit from the freight line will be issued without damages being noted on the freight bill. Broken glass is a carrier’s responsibility. Returns: Any sale 90 days old is considered non-returnable. No returns will be accepted without a return authorization number. A copy of the original invoice or invoice number and date purchased must accompany all returns. Sales Aids: Merchandising and advertising aids such as color cards, catalog sheets, window displays, etc. that are furnished to Blish-Mize at no charge will be shipped free to any dealer with regular orders. If there is no order to accompany the free merchandise, the customer will pay freight or UPS. Special Orders: Special order items are considered a separate order and are non-returnable and can not be cancelled. The freight policies on special order items are as stated at the time of shipment per the vendor. Back Orders: Blish-Mize does not backorder merchandise except for market and circular promotional merchandise. Prices: Prices are subject to change without notice.

Blish-MizeDeliveryService

Blish-Mize provides scheduled delivery service to all its customers for qualified orders. Delivery charges for Blish-Mize truck delivery effective March 5, 2012:

Order Amount

Stop Charge

Fuel Surcharge

Route / Service Area

Carrier

65.00 60.00 55.00 40.00 65.00 60.00 55.00 45.00 70.00 65.00 60.00 50.00

0‐499 500‐999 1000‐1649 1650+ 0‐499 500‐999 1000‐1649 1650+ 0‐499 500‐999 1000‐1649 1650+

Regular BM Truck Local KS, MO, IA, NE

BM Truck

Regular BM Truck Regional East CO, IL, TX, SD, OK, AR Regular BM Truck National West CO, NM, West TX, WY

BM Truck

These charges are only a small percentage of actual delivery costs, the balance of which is subsidized by merchandise pricing. Delivery charges are structured to encourage and reward larger orders, which cost less to deliver per dollar of merchandise. All orders shipped via Blish-Mize Co. equipment are subject to a fuel surcharge. Additional handling will apply on any COD orders delivered per COD ticket. Delivery charges via Common Carrier (LTL) as of March 5, 2012:

Order Amount

Stop Charge

Fuel Surcharge

Route / Service Area

Carrier

Common Carrier Freight Line Based on delivery area

95.00 80.00 75.00 60.00

0‐500 501‐1000 1001‐1650 1651+

National—All locations Regular LTL Program

Additional handling will apply as quoted by carrier on any COD orders delivered per COD ticket. Small Package Shipping charges as of January 2, 2013:

Route / Service Area

Order Amount

Shipping Charges $12.75 Per package / carton

Carrier

Small Package

Any Order Amount

FedEx / UPS

Smaller orders are usually not economical to ship via Blish-Mize Co. Equipment or Common Carrier delivery service. In this case or as requested, these types of orders may be shipped via “best way” routing (typically FedEx) or held for consolidation with a later order. Additional handling services are available from FedEx / UPS (Guaranteed services—one, two or three days service). Hazardous material will not be shipped FedEx / UPS or USPS.

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Ordering

Ordering Methods: To place a regular stock order we recommend the following electronic ordering methods: • Computer to Computer (EDI) • Remote Order Entry Unit • Via the Internet on blishmize.com Electronic order entry is faster, more accurate and more economical. Orders may also be mailed, faxed or telephoned to our Customer Service Department. Ordering Deadlines: Regular Stock Orders: Regular Blish-Mize stock orders must be sent by 12:01 a.m. Central Standard Time (CST) the day your Blish-Mize delivery truck is scheduled to load. For example, if your truck loads on Tuesday, we must have your order by 12:01 a.m. CST Tuesday morning. Emergency Orders: Emergency orders may be added for shipment with your regular order until 8:00 a.m. CST. Emergency orders can’t exceed 10 order lines. Will Call Orders: Will call orders placed by 8:00 a.m. CST are available for pick up after 11:00 a.m. CST; will call orders placed after 8:00 a.m. CST are available for pick up after 3:00 p.m. CST. UPS Orders: UPS orders placed by 11:20 a.m. CST are ready for shipment by 4:00 p.m. CST. Common Carrier Orders: Common carrier orders placed by 8:00 a.m. CST will have same-day shipment. Order Quantity Rounding: Blish-Mize’s optional rounding program allows you to have your order quantities automatically rounded to economical sell pack quantities. Ordering in sell pack carton quantities reduces order costs such as handling costs and the broken sell pack adder. Rounding is limited to order quantities within the percentage limits you specify. These percentages may be set for all items or by department. The order quantity will not round down unless the order quantity is greater than one sell pack, i.e. it will not round down to zero. Examples: a. Round up limit=75% or more of sell pack; sell pack=12; 75% of 12=9. Round up order quantities of 9 to 11 to sell pack of 12; 21 to 23 to two sell packs of 12(24), etc. b. Round down limit=20% or less of sell pack; sell pack=10; 20% of 10=2. Round down order quantities of 11 to 12 to sell pack of 10; 21 to 22 to two sell packs of 10 (20), etc.

Dealer Supplies

To obtain dealer supplies, just include your requirements with your regular order. The following dealer supplies are available to you free of charge:

BM #

UNIT

LIMIT

DESCRIPTION

111-8298 111-8306 111-8322

Each

2 1 2

Blish-Mize Want Book

Pkg of 25

Blish-Mize Pocket Want Cards Blish-Mize Sales Order Pad

Pad

www.blishmize.com

Want Book

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Remote Order Entry (ROE)

One of the best ways of transmitting orders to Blish-Mize is the use of a Remote Order Entry Unit (ROE). This unit is a handheld computer designed to collect and receive information and transmit it electroni- cally over regular telephone lines or the

Internet using an external modem. This unit is simple, friendly and lightweight, making handheld scanning easy and eff icient to operate. Your ROE unit stores phone numbers and dealer numbers to eliminate confusion and mistakes.

Remote Order Entry offers savings and convenience by: • Controlling what and how much you order • Ordering when it is convenient to you • Avoiding the 2% non-direct order charge for sending your order electronically • Update to see on-hand quantities in Blish-Mize ware- houses or if you have wireless capabilities, view on-hands in real-time via the web

RemoteOrderEntry (ROE)Options

The Symbol MC3190 Remote Order Entry Device has multiple options for transmitting orders. Orders can be sent to our Blish-Mize server or our Web- site’s shopping cart via a modem, a PC with Internet access, or through a wire- less network. Uploading to a shopping cart allows you to check the merchan- dise total($) and item availability. Dealers that currently order online can walk their stores with this device, scan product UPC numbers, or enter our 7-digit item code to create their order. This helps eliminate the necessity of writing down the items needed, and then having to go back and manually enter them on the website. Your Blish-Mize Sales representative can show you this technology, or call our Information System Department at (800) 995-0525 ext. 174.

Two plans are available to purchase the MC3190 Symbol ROE Device:

Outright Purchase: $1,599.00

36 Month Purchase Plan: $50.00 (per month)

Service Agreement: A service agreement is available through Blish-Mize for the MC3190 Symbol de- vice. The agreement provides full repair and / or replacement of the device. The only charge to the dealer is the shipping cost to send the unit in to be repaired or replaced. This agreement does not cover abuse of the device or the replace- ment of batteries. The service agreement charge is required for those purchas- ing through the 36-month Purchase Plan. The service agreement pricing is: Monthly—$10.00 or Annually—$120.00

Repair for defective device: For Service—

Contact: David Webb / Blish-Mize (800) 995-0525 ext. 174 or e-mail david.webb@blishmize.com

Customers without the service agreement can still send the units to Blish-Mize for repair. The cost of repair will be time spent repairing the device plus the cost of parts. Labor charges are $50.00 per hour.

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Electronic Data Interchange (EDI)

Direct electronic communication is possible with Blish-Mize. We have a direct telephone line for our Electronic Data Interchange (EDI) customers to access 24 hours a day, seven days a week for their electronic transactions. Transmitting data electronically, also known as EDI, is extremely efficient and allows data to be transmitted from one computer to another without having to input the data once you have received it. Your computer system will take the data and update your pricing, inventory and other fields it is instructed to update.

Blish-Mize EDI transactions: • Accept purchase orders • Transmit invoices • Transmit price changes

• Transmit promotional pricing • Maintain item information

Why use online ordering?

• For accuracy and speed. Transactions are electronic so data does not have to be entered. There is no waiting for paperwork. • To receive information on price changes and promotions. • To receive your invoice via EDI and know what is being shipped before your merchandise arrives. • To place EDI orders at your convenience. Our computer is online 24 hours per day, seven days per week. A computer system that has the capability to communicate with Blish-Mize will add efficiencies to your store in the areas of inventory management, price and margin control, receiving cost and much more. For more information, contact the Blish-Mize Information Services Department at (800) 995-0525.

Catalog Services

Blish-Mize Paper Catalog The paper catalog is all about products and services that you, our customers need. We continue to grow each year in quantity of products available. Our catalog is your user friendly guide to our complete selection of products and pricing as well as a wealth of information that will help guide your hardware retailing. The catalog is divided into 10 different sections for your convenience and speed of use. Our goal is to update each of these 10 sections once a year. Paper catalog service customers also receive a paper price list updated at the beginning of each calendar quarter. Catalog Sections A. Power Tools & Accessories G. Paint & Paint Sundries B. Hand Tools GR. Restricted Paint C. Lawn & Garden, Farm & Automotive H. Heating & Cooling D. Plumbing I. Electrical E. Home Hardware J. Household Supplies F. Building Supplies Catalog sections are printed and distributed with a customer’s merchandise shipment. Price List: Contains items stocked in the Blish-Mize Distribution Center. See How to Read Our Price List on the following page. Price lists are updated each quarter and are shipped to paper catalog customers with a customer’s merchandise shipment. Quantity Break: Contains a list of items in which we offer price discounts for buying in larger quantities. Dealer Guide: Provides reference material relating to Blish-Mize’s sales policies, pricing, services, or- der procedures, etc. Refer to the Table of Contents for a subject listing. Vendor Directory: Contains a current list of all Blish-Mize vendors. The vendor information in this listing includes: • Vendor name and address • Type of product • Defects code • Drop ship adder • Phone and fax numbers

• Toll-free number if available • Vendor drop ship freight policy • Minimum order amount

General Index: Contains a complete listing of all the products in the catalog.

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Catalog Services (cont.)

Blish-Mize CD Catalog

The Blish-Mize CD Catalog has features and benefits that makes it easy to find and order any one of the over 50,000 items Blish-Mize has to offer. Items can be searched on the CD by keyword, Blish-Mize sku number, UPC number, vender part number, or vendor name. The CD also contains drill-down icons to help target spe- cific item searches. Product graphics as well as category classes help you find the products that we have that you are looking for. Purchase orders can easily be created by adding items along with their quantities. These orders can be sent via the Internet, or printed and faxed to the Blish-Mize Customer Service Depart- ment for processing.

The Blish-Mize CD Catalog is made exclusively for each dealer and reflects the pricing that the account receives. Prices reflected on the CD are those that were in effect at the time of the CD creation or last update. Pricing is subject to change without notice. CD Catalog updates will be mailed every quarter to keep your CD

Catalog current. CD updates will also be available online. If you have high speed Internet avail- able, our CD Catalog can be updated each week with the latest prices and product informa- tion. Catalog Charges Blish-Mize Paper Catalog: $240 per year (Invoiced $60.00 quarterly) Metal Rack for Paper Catalog:

$87.50 - one time charge Blish-Mize CD Catalog: $200 per year (Invoiced $50.00 quarterly) Blish-Mize CD Catalog plus Blish-Mize Paper Catalog: $340.00 per year (Invoiced $85.00 quarterly)

Catalog Services (cont.)

Blish-Mize Online Catalog

Our website– blishmize.com offers you the most up to date information available. Products can be viewed via “Product Inquiry / Online Catalog” for information, as well as stock on-hand availability. This offers several methods to search the available prod- ucts via a drop down menu. If you know the product item code, you can go directly to it. If not, you can browse the categories or vendors to narrow down your product search.

Product in- formation is just a small part of what is available at blishmize.com . We offer it free to our customers. Let us help you find the product we have that you need.

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How to Read Price List

The Blish-Mize Price List (sample below) is published quarterly. The report is in item number sequence and provides the following information: Item Number Blish-Mize seven-digit item code Cat Page Indicates the catalog section. The alpha characters indicate the section where the item is located. The numeric characters indicate the page number within the section.

Sell Unit

Blish-Mize selling unit. See Selling Unit Abbreviation List.

Sell Price

Blish-Mize selling price.

CM Code indicates that sell unit and sell price is as follows: C=per hundred M=per thousand CC (Claims Code) Indicates the manufacture’s defective policy for the item. The alpha characters indicate D = Destroy in Field, V = Return to Vendor, R = Return to Blish-Mize and N = Non-Returnable.

Retail Sensitivity Code

Sell Pack

Quantity of product in manufacturer’s interpack carton.

N=No broken sell pack. If necessary, order quantities are automatically rounded up to sell pack.

Ret UM

Retail Selling Unit

Ret Price Ret Pack

Blish-Mize Benchmark Retail Price

Number of retail sales per package

N=Product is not UPS shippable

Selling Unit Abbreviation List

Assortment ................AS Bag............................. BG Bail ............................. BA Bucket........................ BK Bulk ............................ BU Bundle ....................... BD Barrel ......................... BR Box ..............................BX Can............................. CN Card ........................... CD Carton .........................CT Case ............................CS Coil ..............................CL Container ................... CO Display........................DS Dozen..........................DZ Drum .......................... DR Each ............................EA Envelope.....................EN Foot ............................. FT Gallon ........................ GA Gross ......................... GR Hundred........................ C Unit Conversion

HundredWeight...........CW Inches .......................... IN Joint ............................ JT Keg............................. KG Kit................................KT Length......................... LT Pack ............................PK Pad ..............................PD Pail .............................. PL Pair..............................PR Pint.............................. PT Pound .........................LB Ounce .........................OZ Quart ...........................QT Reel .............................RE Roll..............................RL Sack ............................SK Set ............................... ST Sheet...........................SH Sleeve ......................... SL Spool...........................SP Thousand .....................M Tube ............................TB Unit Conversion

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Bin Labels/Price Stickers

Standard bin labels and price stickers are generated for all stock orders unless the customer requests they not be sent. Bin labels & prices stickers can also be generated for stock items that are shipped direct from the manufacturer or to reprice merchandise in your store. Bin labels and price stickers can be ordered using your Remote Order Entry (ROE) Unit. (See the operating instructions provided with your ROE.) Bin labels/price stickers are normally shipped with the merchandise stock orders.

Standard UPC Bin Label Fields appearing on the standard bin label are described below: * Line 1 Product Description * Line 2

Blish-Mize Item Code, Quantity Ordered, Selling Unit, Sell Pack Quantity, Break Pack Flag, Net Price (coded) Catalog Page, Retail Sensitivity Code, Retail Gross Margin %, Order Date ** Appears if Retail Unit is different from Selling Unit. Left Side of Perforation Displays the Order Line # and carton # if item is a repack Retail Price, Bar Code / UPC Number

* Line 3 * Line 4 * Line 5

Standard Price Sticker Fields appearing on the standard price sticker are described below: * Line 1 Abbreviated Customer Name * Line 2 Blish-Mize Item Code Number * Line 3 Net Price (coded) * Line 4 Date (mmyy), Retail Unit * Line 5 Retail Price * Line 6 ** Appears if Retail Unit is different than Selling Unit Custom Bin Labels/Price Stickers Bin labels/price stickers can be customized to meet a dealer’s unique applications. Various data fields can be placed on the bin label/price sticker to satisfy a dealer’s requirements. The most common customization is the use of the dealer’s unique cost code in the Net Price field. Charges/Quantities The charge for bin labels and price stickers is 3 cents ($.030) per line of bin label or price sticker form printed. The form provides one label and six price stickers per line. The price stickers are printed from left to right as follows: 1. One sticker for each unit shipped 2. One “End of Quantity Ordered” sticker 3. Extra stickers The “End of Quantity Ordered” sticker and extra stickers are printed only when unused stickers are available from the six stickers provided on each line of the sheet of stickers.

BinLabels/PriceStickers (cont.)

Sample Standard UPC Bin Labels/Price Stickers

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BinLabels/PriceStickers (cont.)

UPC Bar-Coded Bin Labels Bin labels with UPC bar codes are available from Blish-Mize for 3 cents ($.030) per label. Scanning the labels reduces ordering time and increases ordering accuracy. UPC bar- coded price stickers are not available.

BinLabels/PriceStickers (cont.)

Sample Bin Label/Price Sticker Enrollment Form

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Order Check-in Process

A packing list is enclosed with each Blish-Mize order. This packing list provides all the information necessary to check in orders completely and accurately. Checking-in merchandise from Blish-Mize any other way will not give the detailed information needed to provide a thorough and accurate check-in. First, it is important to have a clear understanding of the packing lists and the shipping labels. Please review the following check-in procedures and attachments for more information: Check-In Procedure: 1. Separate the order by PO number or order number. See Attachment 1B for the location of the PO number and the order number on the packing list. Item numbers can be quickly referenced on the quick index page ( Attachment 1A) . 2. Select a carton from the order. Make the determination whether it is a repack ship label ( Attachment 2 ) or a case ship label ( Attachment 3 ). For an example of a repack packing list see Attachment 1B . For an example of a full case packing list see Attachment 1C . 3. Locate the PO number or the order number on your shipping label ( Attachments 2 and 3 ). Find the corresponding packing list for that PO number and order number. 4. If you are working with a case ship label, locate the line number on your shipping label and find the corresponding line number for that product on the packing list. 5. If you are working with a repack ship label, locate the carton number on the repack label ( Attachment 2 ) and find the carton number listed on the packing list. Read the item description and look in the tote or box to find the desired item. Repeat this process for all items within that carton to complete the carton check-in. 6. When checking-in merchandise, please verify the quantity and product description. If the information matches, circle the quantity shipped and mark through the carton number on the packing list. Repeat this process until all the items are checked-in that are listed on the packing list. Verify that all items have been received by looking for any lines not circled. If you have additional product, please verify the packing list again to see that no items have been overlooked. 7. Follow the credit request procedure if you have any discrepancies after the check-in process is complete. 8. Any order transmission discrepancies will be listed on the back pages of the packing list ( Attachment 1D ). If you should have any questions concerning your order or the check-in process, please do not hesitate to call Blish-Mize.