Fall 2019 Hardlines Strategies

CUSTOMER PROFILE

“Through our sales rep, we got ahold of the Blish-Mize regional manager, who was able to get us over the top on filling a huge order. That’s a sign of Blish-Mize being large enough to handle those kinds of problems but small enough to still give you the personal service you need,” Tami says. Art also praises his sales reps on treating Schuyler Home & Building Supply like a true partner. Blish-Mize representatives are constantly keeping him informed about new product lines, popular items that

other retailers have found success with and ideas for how Art and Tami can best utilize these products in Schuyler. “In the end, our main priority is for the customer to be satisfied. With Blish-Mize, you can see they understand that priority—they make it their focus to help you accomplish your end goal,” Art says. With other local businesses offering hardware products and big-boxes found in the surrounding communities, there are plenty of options for customers

to choose from around Schuyler. Blish-Mize prices have allowed Schuyler Home & Building Supply to remain competitive while also offering quality products that can beat those found at competing stores. One such program is Blish-Mize’s partnership with Synchrony. This program allows retailers to build credit programs within their business as well as loyalty programs for customers to take advantage of. It’s an example of another way the wholesaler brings new options and ideas to a customer’s business, Art says. (Learn more about Synchrony in the story on Page 6.) “With Blish-Mize’s backing, we can be the complete package. We can offer pricing that makes us competitive with surrounding stores, products that go well beyond lumber out in the yard and modern programs customers have come to expect,” Tami says.

“We can offer pricing that makes us competitive with surrounding stores, products that go well beyond lumber out in the yard and modern programs customers have come to expect.” —Tami Lindberg, co-owner

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