Fall 2019 Hardlines Strategies

ASK THE EXPERT

A my Knoch has been part of the Blish-Mize team for the past 27 years. For the last 25, she has helped develop the human resources department. Finding Resolutions Human Resources VP Shares Advice for Blish-Mize Customers

She started her time at Blish-Mize with duties such as administering payroll and organizing employee benefits, and she has since taken on more responsibilities. Knoch now serves as Executive Vice President of Human Resources for Blish-Mize. “This time with the company has been an incredible experience,” she says. Below, Knoch shares some advice for Blish-Mize customers on how to handle the human resources matters in their businesses. What is the No. 1 piece of HR advice you would give someone running a small business? Amy Knoch (AK): Document everything! No matter how big or small your company may be, it’s important to have written notes about all meetings, performance reviews, issues and incidents pertaining to your employees— both positive and negative. You will be glad you did! What steps can retailers and their teams take to decrease the chance of conflict? AK: Good communication. Many times, issues and conflicts can be resolved through open communication. It’s important for employers to have an open-door policy and be receptive to employee ideas.

How can you keep employees informed of human resources policies and procedures? AK: Having a company handbook is a must. The handbook serves two very important purposes: It sets clear expectations for your employees, and it helps to protect your business by having written policies in place. A handbook doesn’t have to be complex and lengthy; however, it should include your general employment information, along with all policies and procedures. Every employee should receive a copy of the handbook and sign an acknowledgement that they received it.

Management of people is a tricky part of running a small business. Do you have other words of advice? AK: Consistency is key! A solid foundation of consistency is essential to a successful HR program within any company. If you want happy employees and good morale, you need consistency. Treat all of your employees fairly, and always stick to your written policies. Exceptions may not seem like a big deal at the time, but in the end, those exceptions will end up having to become your new rule. In fact, one exception can become the new rule, whether you intend it to or not.

4 Fall 2019 • Hardlines Strategies