Strategies_Fall2025

HARDLINES Strategies FALL 2025, VOL. 25, 2

DISTRIBUTING RETAIL PROFITABILITY

Finding the Right Partner Makes All the Difference Aisles of Opportunity

Also in This Issue Fall Into Deals at the Blish-Mize Buying Market Blish-Mize Partners With Schneider Trucking for Real-Time Delivery Tracking

1 Fall 2017 • Hardlines Strategies

COME SEE US AT BOOTH # 640

THE PRESIDENT’S REPORT

Surviving and Thriving in the Future I n a world where startups come and go overnight, our 154-year-old company stands as a rare example of endurance

Contents Department Update . . . . . . . . . 2 Featured Products . . . . . . . . . . 8 Fall Market Preview . . . . . . . . 14 Customer Profile . . . . . . . . . . . 22 Hunny-Do’s Hardware Operations . . . . . . . . . . . . . . . . 28 Schneider Trucking VendorVignette . . . . . . . . . . . 32 SILIGUN Blish-Mize Inside . . . . . . . . . . . 34

and adaptability. Over the decades, Blish-Mize has weathered economic cycles, technological revolutions, world wars, the Great Depression, political shifts—you name it. We’ve seen it all, and we’re not intimidated by the current moment. What’s our secret? A steadfast commitment to our customers, paired with the most agile and

forward-thinking team in the industry. This issue highlights just a few examples of how that combination continues to deliver results. Our featured customer, Hunny-Do’s Hardware, turned their dream into reality with the help of Blish-Mize, securing a prime location and building a well-stocked, customer-friendly store (see Page 22). We were proud to play a role in helping them launch and succeed. We also showcase our merchandising programs and how we offer best-in-class merchandising options for our retailers. See data from the North American Hardware and Paint Association’s 2025 Merchandising for Profit Study on Page 34. We’re also excited to share updates on how we’re making our Buying Market experience even better for you. We believe our App is the best in the business—simple, effective and packed with features to enhance your buying experience. Plus, our New Media Retailer program (see Page 14) gives you an easy plug-and-play solution to enhance your online presence. It’s a straightforward way to stay top-of-mind with your customers, and we’d love to show you how seamless it can be. If you’ve got questions, send them to sales@blishmize.com. Behind the scenes, we continue to invest in the systems and infrastructure that support your business. Our warehouse remains one of the most efficient in the industry, and our partnership with Schneider Dedicated Freight Service ensures that our products are delivered safely, quickly and with near-perfect accuracy. And we’re still improving every day. At our core, we remain deeply connected to independent retailers and the hardware community. This issue includes stories of retail success and strategies to help you grow your business. I look forward to seeing you at the Fall Buying Market. In the meantime, if you have any questions, ideas or just want to talk shop, feel free to reach out directly. Here’s to your continued success—and ours together.

On the Cover From identifying a gap in their

community to cutting the ribbon on Hunny-Do’s Hardware, Blish-Mize assisted first-time hardware store owners in making their dreams come true.

Advertising Information Hardlines Strategies is published twice every year by Blish-Mize. Copyright 2025. For advertising rates and deadlines, please contact:

Blish Connor Blish-Mize

223 S. Fifth St., Box 249 Atchison, Kansas 66002 Toll free: (800) 995-0525 (913) 367-1250

(913) 375-2505 (cell) (913) 367-0667 (fax) Email: blish.connor@blishmize.com

Warm Regards, Jonathan D. Mize Chairman and CEO jonathan@blishmize.com

Hardlines Strategies • Fall 2025 1

DEPARTMENT UPDATE

Blish-Mize continually evaluates its order processing speed by strategically placing high-velocity items throughout its picking zones to better support fulfillment team members—enabling faster fulfillment times and improving overall warehouse efficiency.

Precision Perfected Comprehensive Scanning and Voice Technology Create Seamless Warehouse Integration

B lish-Mize has transformed its warehouse operations through a comprehensive technological overhaul that has achieved industry-leading accuracy rates while dramatically improving efficiency for retail partners. The multi-phase modernization initiative, completed in early 2025, represents one of the most significant operational upgrades in the company’s history.

Building on this foundation, the company implemented comprehensive scan technology for receiving operations in early 2025, creating a seamless integration of multiple advanced systems, according to Brady Clark, Blish-Mize vice president of operations. “We’ve gone 100% on utilizing the scan technology for receiving product in, so that’s helped with our inventory accuracy, receiving off the truck from our vendors and verifying that the purchase orders are correct,” Clark says.

Voice Picking Technology Sets Foundation for Excellence The warehouse transformation began in 2024 when Blish-Mize completed its transition to using 100% voice picking technology. This hands-free system allows warehouse team members to receive automated picking instructions through headsets while keeping their hands free to handle products, significantly improving both speed and accuracy throughout the facility.

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DEPARTMENT UPDATE

Revolutionary Receiving Process Eliminates Blind Acceptance The new receiving system represents a fundamental shift from traditional warehouse operations. Previously, Blish-Mize would accept entire purchase orders from vendors and only discover missing items during the picking process. Now, every item is individually scanned and verified using Zebra MC 3300 handheld devices before being entered into inventory. “This helps keep that inventory gap in place, because once we system-wise say we received it into the building, then it becomes available to sell on the website,” Clark explains. “It’s shown on the website as available inventory so customers can order.” The scanning technology extends throughout warehouse operations, including returns processing and put-away locations. Every handheld device can perform multiple functions, maximizing equipment utilization and maintaining inventory accuracy. These improvements have resulted in increased performance metrics, including a 97% fill rate on product availability and 99.8% accuracy on picked and shipped orders. This accuracy is particularly crucial given that most retail partners receive deliveries once weekly. “That’s one advantage the scan technology has driven in the warehouse—it keeps inventory numbers and accuracy at their best level so the customer knows exactly what we have available for them to order each week,” Clark says. “That’s one advantage the scan technology has driven in the warehouse—it keeps inventory numbers and accuracy at their best level so the customer knows exactly what we have available for them to order each week.”

—Brady Clark, Blish-Mize

With the inclusion of voice-picking and handheld scanners, pickers can fulfill orders faster.

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DEPARTMENT UPDATE

Blish-Mize’s automated pallet management systems enhance workplace safety by reducing physical lifting requirements and streamlining material handling processes. “Safety-wise, they’re

Safety and Efficiency Innovations The most recent addition to the warehouse is a state-of-the-art pallet tower and de-stacker system that eliminates manual pallet handling while improving operational efficiency. The system allows equipment operators to drive their pallet jacks directly into a large bin where they can hook up to pallets without leaving their equipment. “The system raises the remaining stack so they can drive out with the pallet,” Clark says. “If they’re riding a double pallet jack, they’ll let it lower back down, and then they can put the second pallet on their forks.” The automation eliminates the previous process where operators had to repeatedly exit their equipment, manually stack and unstack 40-50 pound pallets, then return to their equipment for each pallet retrieved. The system saves approximately 90 seconds per pallet pickup. “Safety-wise, they’re not having to lift 40- to 50-pound pallets all the time, all day long,” Clark says. “They’re able to just pick it up on their equipment. When you’re talking multiple runs throughout the day, it’s going to add up.”

not having to lift 40- to 50-pound

pallets all the time, all day long. They’re able to just pick it up on their equipment.”

—Brady Clark, Blish-Mize

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DEPARTMENT UPDATE

Strategic Layout Optimization Enhances Pick Path Efficiency Beyond technology, Blish-Mize is implementing strategic warehouse optimization to group complementary products together, creating more efficient picking paths for workers. The initiative focuses on organizing product mixes that make logical sense for picking operations. “We’re working on warehouse optimization and trying to group products a little bit more efficiently and effectively for our pickers,” Clark says. For example, shovels and long-handle tools that don’t transport well on pallets are now grouped in cart-picking zones, reducing travel time and ensuring pickers can complete orders more efficiently. “We’ve streamlined and gotten those product mixes and those product groups together to make the pick path more efficient as well,” Clark says. “Just like with the pallet stacker, we are trying to get our pickers as efficient as possible throughout their work areas.”

Through a complex conveyor belt system, Blish-Mize can move product around its warehouse easily from different areas to fulfill orders.

MADE IN USA. LIVESTOCK APPROVED.

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800-525-0121 hutchison-inc.com

Hardlines Strategies • Fall 2025 5

DEPARTMENT UPDATE

Paperless Processes and Future Development Blish-Mize continues advancing its electronic capabilities, with plans to achieve 100% electronic delivery confirmation by the end of 2025 where Department of Transportation regulations permit. “We’re utilizing scan technology with the driver’s tablets to verify that they delivered everything that we put on the truck,” Clark says. Drivers scan barcodes for pallets, loose items and individual pieces and then capture electronic signatures for seamless delivery confirmation. These technological investments position Blish-Mize to offer independent retailers the kind of sophisticated logistics and inventory management typically associated with larger operations while maintaining the personalized service that defines the independent channel.

Warehouse employees use a handheld scanner to read barcode information from a shipping label, enabling real-time tracking and electronic delivery confirmation.

INNOVATIVE NEW PRODUCTS NOW AVAILABLE AT DAP!

CAULKS & SEALANTS • PATCH & REPAIR • ADHESIVES • FOAM

dap.com

SEE US AT BOOTH #508

6 Fall 2025 • Hardlines Strategies

Booth # 204

FEATURED PRODUCTS

Fall 2025 Selections Check Out These Top Vendors and Products This Season

Smart Ceiling Fan The Aerodyne Indoor Smart Ceiling Fan from Hunter Fan Co. features a 52-inch blade span, integrated LED light kit and a handheld remote. It includes Wi-Fi capability for use with smart home systems like Alexa, Google Assistant and

Door Stop The 232 Spring Door Stop from National Hardware is a steel spring doorstop with a rubber tip to prevent wall damage. It includes mounting hardware and is designed for easy installation on baseboards or walls. National Hardware national-hardware.com or ameet.kular@assaabloy.com

Apple HomeKit. Hunter Fan Co. hunterfan.com

Work Gloves The G305 Work Gloves from Bear Knuckles feature a premium grain cowhide palm, reinforced fingertips and a breathable spandex back for flexibility. They include a hook-and-loop wrist closure for a secure fit and are designed for durability and comfort in general construction and outdoor tasks. Bear Knuckles buybearknuckles.com

Pipe Heating Cable The EasyHeat AHB013A from Emerson is a 13-foot electric heating cable designed to prevent pipes from freezing in cold conditions. It features a built-in thermostat for energy efficiency and includes a three-prong grounded plug for safety. The cable is suitable for metal and rigid plastic pipes up to 1.5 inches in diameter.

Emerson Electric Co. appleton.emerson.com

8 Fall 2025 • Hardlines Strategies

FEATURED PRODUCTS

Vacuum Sealer The Vacuum Sealer Machine from ForJars is designed for food storage and preservation, removing air to extend freshness. It features multiple sealing modes for dry or moist foods, a compact design for countertop use and includes a starter set of vacuum bags.

Paint Brushes The GripTech Brushes from Wooster Brush Company feature ergonomic handles with cushioned grips and stainless-steel ferrules for durability. They are fitted with a blend of nylon and polyester filaments for use with all paint types and are available in multiple sizes and styles for different applications. Wooster Brush Company woosterbrush.com

ForJars forjars.co

Tankless Water Heater The R4LX-240E from Reliance is an electric tankless water heater designed to provide on-demand hot water for residential use. It features a digital temperature display, adjustable settings and copper immersion heating elements for efficient performance. The unit is compact and wall-mountable for space-saving installation. Reliance reliancewaterheaters.com

Wood Stain Minwax Wood Finish™ Color Series is available in 240+ oil-rich colors, this stain combines the ease of one-coat, spatter-resistant coverage with an ultra-premium, oil-based formula that applies evenly and dries fast. Ideal for unfinished furniture, cabinets, floors, doors, trim and molding. Minwax minwax.com

Hardlines Strategies • Fall 2025 9

FEATURED PRODUCTS

Universal Fan Remote The Universal Fan and Light Remote Control from Hunter Fan Co. includes a handheld remote and receiver compatible with most Hunter ceiling fans. It provides control for fan speed and light functions and operates on a radio frequency for convenient wireless use. Hunter Fan Co. hunterfan.com

Stain and Sealer The Flood Easy Seal Premium Oil-Based Stain and Sealer from PPG is designed for exterior wood surfaces such as decks, fences and siding. It penetrates wood to provide moisture protection and enhance natural grain while resisting mildew and UV damage. Flood ppgpaints.com

Drill Bits Set The DMD-T29 Metal Demon™ Drill Bits Set includes thermos for mild, hardened and stainless steels and comes in a set of 29-pieces. Diablo Tools diablotools.com or contact Diablo Direct at (800) 334-4107

10 Fall 2025 • Hardlines Strategies

FEATURED PRODUCTS

Pressure Canner The Pressure Canner from ForJars is a heavy-duty aluminum canner designed for preserving low-acid foods. It features a locking lid system, pressure gauge and adjustable weighted regulator for maintaining accurate pressure levels. The canner includes stay-cool handles and works on gas or electric stovetops. It also features a two-year warranty with registration. ForJars forjars.co or nolan.chapman@forjars.com

YOUR PARTNER IN PAINT.

Grow your business with a partner who gets results. The Pittsburgh Paints Co. has the product selection,color resources and project expertise you need to achieve success. VISIT US AT BOOTH 545 Paints Co. The PPG Paints Logo is a registered trademark of PPG Industries Ohio, Inc. Ultra-Hide, Manor Hall and Wonder-Tones are registered trademarks of PPG Architectural Finishes, Inc. © 2025 The Pittsburgh Paints Company. All Rights Reserved. PG_1611429_DL

Hardlines Strategies • Fall 2025 11

FEATURED PRODUCTS

Square Holster The SquareMaster Pro Clip-On Square Holster from Holstery is designed to hold speed squares securely for quick access. It features a clip-on design for attaching to belts or pockets and is constructed from heavy-duty, weather-resistant materials for durability on the jobsite. Holstery holstery.com

ai175103705973_BLISH_MIZE_FALL_2023.pdf 1 2025-06-27 11:10 AM

C

Your Cargo Control Specialist

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Family ned & ated since 1977

www.ericksonmfg.com

visit us @ Booth# 248

12 Fall 2025 • Hardlines Strategies

MARKET PREVIEW

The Blish-Mize Fall Buying Market provides opportunities for retailers to get exclusive access to deals, networking and industry education.

Marketing Made Easy Bring Your Store to the Next Level With New Media Retailer S ince making its debut at the Blish-Mize Spring Buying Market in March, New Media

Early Adopters Who Are Using the Services Multi-Location Operations with existing websites seeking professional management and improvements Digital Newcomers starting from scratch with basic websites and Google business profiles Targeted Adopters focusing on specific needs like social media management or email campaigns E-commerce Explorers integrating online sales with existing point-of-sale systems

Retailer (NMR) has introduced itself to hundreds of retailers. The fully managed marketing company garnered significant attention at its first Buying Market and plans to do so in the fall. This time, NMR is returning with more to offer and impressive results to share from their experience working with Blish-Mize retailers. Since the Spring Buying Market, NMR has set up retailers who have either launched their marketing campaigns or are in the onboarding process. The timing is perfect for retailers who may have been considering digital marketing improvements but wanted to see real results first.

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MARKET PREVIEW

The Fully Managed Difference

Explore Additional Market Programs

What sets NMR apart from other marketing companies is its fully managed service approach. Rather than providing insights and leaving retailers to figure out implementation, NMR assigns each member a dedicated marketing specialist. This specialist contacts the store multiple times per month, not to sell additional services, but to understand what’s happening in the business and make necessary adjustments to marketing strategies. “The average retail store does not have a full-time marketing person,” says Derek Hughes, New Media Retailer vice president of sales. “It’s a lot for owners to juggle marketing among their day-to-day activities. That’s where NMR tries to fill the gap—by not only providing marketing services but actually managing them.” Innovation on the Horizon An exciting development currently in the works could revolutionize how independent hardware stores serve their customers: a “ship-to-store” program scheduled to launch in the second half of 2025. This innovative system will allow participating retailers to offer customers access to the entire Blish-Mize warehouse inventory through their websites. When customers want products not currently on store shelves, they’ll be able to order online, have items delivered to their local store and pick them up at their convenience. Some retailers may choose to offer both immediate inventory and warehouse ordering options, giving customers unprecedented access to products while maintaining the personal service that defines independent retail.

Assortment Avenue Visit Assortment Avenue for popular assortments and merchandising tips for appealing displays.

Aisle Openers Explore endcap and impulse displays from stocking and non-stocking vendors.

Interactive Sponsoring Vendor App Game Visit sponsoring vendor booths to learn how to qualify for an exclusive prize ticket .

Sponsor Event To join the Thursday and Friday night drawings, visit sponsoring vendor booths and ask how you can qualify for the chance to win a prize drawing.

Browse Market-Only Opportunities Stop by these areas at the Fall Buying Market to discover new products, merchandising strategies and market-only deals.

Surprise Buys Get mystery deals on special products from 8-11 a.m. and stay for the Surprise Buys drawing Saturday at 11:15 a.m.

Market Coupons In-person attendees get access to market coupons for exclusive deals. ShowStarters Spiffs will be paid from 4-7 p.m. Must buy 8 of 16 for $50 or all 16 for $100. There will be no drawing.

Traffic Builders: Stackout Event

Explore 68 heavily discounted product stackouts on display.

Market Attendee Terms Attend our Fall Buying Market and receive a 4% cash discount and 60-day terms on all market warehouse purchases. Spend $6,000+ in market warehouse purchases and double your dating. Ask your Blish-Mize sales representative for complete details.

Hardlines Strategies • Fall 2025 15

MARKET PREVIEW

Comprehensive Service Menu Through the Blish-Mize partnership, retailers now have access to New Media Retailer’s complete digital marketing portfolio:

• Website Development and Management • Google Business Profile Optimization • Social Media Management • Email Marketing

• Google Advertising • Google Shopping

The Blish-Mize Fall Buying Market is the perfect opportunity to diversify your inventory with products from high-demand brands throughout the independent home improvement industry.

16 Fall 2025 • Hardlines Strategies

MARKET PREVIEW

Thank You Janet Elias for 52 Years of Service to Blish-Mize Co.

At Blish-Mize’s Buying Markets, retailers can find top brands and great deals.

Stop by Booth # 246

Hardlines Strategies • Fall 2025 17

MARKET PREVIEW

Fall Market Follow Up Building on the Spring Buying Market’s success, NMR returns to the Fall Buying Market with a seminar focused on “How to Dominate in Google.” This advanced session will provide retailers with specific strategies for improving online visibility and customer acquisition through Google’s various platforms. The presentation moves beyond basic concepts to offer actionable insights for retailers ready to take their digital marketing to the next level, whether they’re just getting started or looking to optimize existing efforts.

Real Results From Real Retailers Early feedback from participating Blish-Mize retailers has been consistently positive. The variety of services being adopted demonstrates that NMR’s comprehensive approach addresses different needs at different business stages. Some retailers have started with basic websites and Google listings, while others have moved directly into e-commerce integration or advertising campaigns. This flexibility allows each business to begin where it makes the most sense for its current situation and growth goals.

Representatives from New Media Retailer will be on-site at the Buying Market to discuss digital marketing opportunities and solutions.

Booth # 310

Booth # 806

,

18 Fall 2025 • Hardlines Strategies

MARKET PREVIEW

Download the Apps Use the Blish-Mize and Blish-Mize Market apps to help you make the most of your time at the market.

Blish-Mize App • Browse the Blish-Mize product catalog • Place orders from your smartphone or tablet • View updated product and

Market App • Place orders • Scan products to access product information or place orders • View the Buying Market Schedule • Review Market Program information • Access the Vendor Directory and see Market Specials • Track orders, spiffs and prize tickets

BLISH MIZE APP

MARKET APP

inventory information, scan UPC barcodes and see your personalized purchase information

The apps are free to download on iOS and Android devices. Search “Blish-Mize” in your app store to download the apps and plan your market experience.

Ma a e Black Display

Booth # 440

-

Hardlines Strategies • Fall 2025 19

MARKET PREVIEW

Market Schedule

THURSDAY 4-7 p.m. ........................................... MVP Event Deals, spiffs, food and drinks 4-7 p.m. ........................................ ShowStarters Huge discounts on individual items 4-6:30 p.m. .................................... Sponsor Event Exclusive prize drawings at 6:45 p.m. All Show Hours . ............ Traffic Builders: Stackout Event FRIDAY 8 a.m. ......................................... Market Opens 10 a.m. ................................. Business Workshop Merchandising for Profit - NHPA - Scott Wright 12 p.m. ................................................ Lunch 1-4:30 p.m. ............................................ Plinko $250 Plinko drawing at 5 p.m. 1:30 p.m. .................. Website & Advertising Workshop New Media Retailer - Derek Hughes & Blish-Mize Adstudio - Sara Rebant

2-4:30 p.m. .................................... Sponsor Event Exclusive prize drawing at 5:15 p.m. 5 p.m. ................................ Cash & Prize Drawings 5:30 p.m. ..................................... Market Closes 5:30-7:30 p.m. ..................... Dinner & Entertainment Cash & Prize Drawings at 6:30 p.m. - Must be present to win SATURDAY 8 a.m. ......................................... Market Opens 8-11 a.m. ...................................... Surprise Buys Huge discounts on individual items 11:05 a.m. . . . . . . . . . . . . . . . . Buying Market App Prize Drawing 11:10 a.m. . . . . . . . . . . . . . . . Buying Market App Order Drawing Place an order on our Buying Market App and receive an entry for a chance to win $500 11:15 a.m. . . . . . . . . . . . . . . . . . . . . . . . . . . . . Surprise Buys Drawing 11:20 a.m. . . . . . . . . . . . . . . . . . . . . . . . . . . Cash and Prize Drawings 11:30 a.m. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Market Closes

243

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140

CUSTOMER PROFILE

Aisles of Opportunity Finding the Right Partner Makes All the Difference

Hunny-Do’s Hardware owners Brenda Richard (pictured) and Oren Hawksford worked with the Blish-Mize team to build their store from the ground up.

W hen Brenda Richard and Oren Hawksford decided to open a hardware store, it was more than just starting a business—it was the continuation of a story that began years ago at a local hardware store. “I met him in a hardware store,” Brenda says. “He came in not long after he first moved here, asking for the strangest things. Half the time, I’m convinced he didn’t need what he was asking for—he just wanted to irritate me.”

With the help of Blish-Mize, they transformed their vision into reality, turning a long-held dream into a fully stocked, locally owned hardware store in the heart of Valliant, Oklahoma. Both long-time residents of Valliant, they experienced hardware supplies. They knew their town needed a convenient, well-stocked local hardware store. “We both work hard and wanted to work for ourselves,” Brenda says. “We purchased various properties over the years and during our remodels, firsthand the frustration of driving miles for basic

The friendly banter eventually turned into a friendship, and over the years, into a partnership in life and business. Now they’ve come full circle, this time on the other side of the counter, running a hardware store of their own to serve their community. “It’s something we can call ours,” Oren says. “We wanted to work for ourselves and build something here that would make life easier for people in town. Before, we’d have to drive miles just to get the supplies we needed. Now people can stay right here at home.”

22 Fall 2025 • Hardlines Strategies

CUSTOMER PROFILE

any time we needed supplies, we had to make a long trip. We wanted to prevent that hassle for other residents.” The idea of opening a store had been on their minds for years and after identifying the perfect location, a prime spot on the main thoroughfare through town, they began planning in late 2023. By March 2024, they closed on the property and started the journey of transforming it into Hunny-Do’s Hardware. “It was a perfect location,” Brenda says. “Lots of room to expand, easy for people to find and we even have a second building we can use for lumber and building materials in the future.” The Right Partner From the start, Brenda and Oren knew they wanted to work with Blish-Mize. Brenda’s experience working with Blish-Mize during her time working at other hardware stores made the decision easy. “I had a great experience with Blish-Mize before, and I made it a point to work with them as our primary supplier,” she says. Their Blish-Mize sales representative, Dillon Dannelley, played a crucial role from day one. “Dillon came out to our home, sat down with us, asked us what we wanted and showed us what Blish-Mize could offer,” Oren says. “He told us exactly what we needed to do, and we went out and did it.” Dillon connected them with Janet Elias, Blish-Mize regional sales manager, who helped design an efficient store layout and floor plan. “Janet and the Blish-Mize team made us an exceptional floor plan,” Oren says. “We made a few changes, but it’s basically what she designed.” us what Blish-Mize could offer. He told us exactly what we needed to do, and we went out and did it.” —Oren Hawksford, Hunny Do’s Hardware “Dillon came out to our home, sat down with us, asked us what we wanted and showed

Hunny-Do’s Hardware keeps frequently purchased and high theft products near its cash register where they are highly visible to both staff members and customers.

Hardlines Strategies • Fall 2025 23

CUSTOMER PROFILE

The support didn’t stop at the design. Blish-Mize leveraged its network to help Hunny-Do’s acquire high-quality fixtures, shelving and equipment at significantly discounted prices. At the Blish-Mize Spring Market, Brenda and Oren took advantage of multiple booth deals and bought several complete booths and their PLPs for store setup. “When vendors learned we were from a brand new store that wasn’t open yet, they gave us competitive wholesale rates. They helped us tremendously,” Brenda says. “A lot of vendors we met at the market came to the store on their own time and helped set up their product in our store.” Even when Brenda and Oren faced challenges like high interest rates and outdated fixtures that came with the property, Blish-Mize found creative solutions, like sourcing used fixtures and helping them stay within their budget. “I don’t think we’d be open today if we had gone with any other supplier than Blish-Mize,” Brenda says. “If it weren’t for our sales representative, Dillon, we wouldn’t be here. He stepped up and made multiple visits to our store to help us.” Oren says once they had their fixtures and shelving, Blish-Mize sent a team of five to fully set and stock the store in under four days. “The team at Blish-Mize was just as excited about opening our store as we were,” Oren says.

Blish-Mize helped Brenda Richard and Oren Hawksford find shelving and displays to help build their store within their budget.

Booth # 408

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CUSTOMER PROFILE

Blish-Mize assisted Hunny-Do’s Hardware in making sure it had a variety of products and showed them how to merchandise them properly.

Booth # 803

Booth # 714

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CUSTOMER PROFILE

Community Roots Since opening, Hunny-Do’s Hardware has been warmly welcomed by the community. Brenda and Oren, along with their two children who help run the store, have made it a family affair. “It’s something we can call ours, a family-owned and family-run business,” Brenda says. Their store is a testament to the power of local entrepreneurship combined with a strong distributor who is willing to put in the work to help them thrive. “Brenda knows this community, and she knows what people are going to buy and what they’re not going to buy,” Oren says. “That made a big difference.” From helping them with the assortment planning for inventory to providing a floor plan, Blish-Mize has supported Hunny-Do’s Hardware since its inception, and the team has been with them every step of the way. “Blish-Mize is made up of great people,” Oren says. “Since we started working with them, I’ve learned a lot about them and how they’re still a family-run business, and that’s something we want to build with our store.”

With the help of Blish-Mize, Brenda Richard and Oren Hawksford opened Hunny-Do’s Hardware in less than six months.

Booth # 408

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CUSTOMER PROFILE

Looking Ahead Hunny-Do’s Hardware has been open for less than six months, and the first few weeks of its operation have been busy, with steady support from the community and positive feedback from customers happy to have a hardware store close to home. Brenda and Oren aren’t done yet. They have plans to grow, including eventually opening up an additional building on the property for lumber and other building materials. But for now, they’re focused on building their customer base, learning the rhythm of running a store together and continually building Hunny-Do’s Hardware partnership with Blish-Mize. “It’s been fun, frustrating and exciting—everything you’d expect,” Brenda says. “But the best part is, it’s ours.”

Hunny-Do’s Hardware serves a variety of customers, from local DIYers to contractors who travel across the region for home improvement and industrial jobs.

Stop by Booth # 847

Hardlines Strategies • Fall 2025 27

OPERATIONS

Logistics Leap Blish-Mize Partners With Schneider Trucking for Real-Time Delivery Tracking

Brady Clark, Blish-Mize vice president of operations, says shipping to customers has vastly improved since partnering with Schneider Dedicated Freight Services.

B lish-Mize has warehouse operations over the past year, implementing new technologies and partnerships designed to provide its customers with enhanced visibility, accuracy and faster delivery times. significantly upgraded its logistics and

The new system allows customers to access live delivery updates through a link on the Blish-Mize website. When delivery times change, the system automatically refreshes with updated delivery windows, typically accurate within 30 to 45 minutes. Customers can also opt to receive tracking links directly via email, allowing them to monitor deliveries from smartphones even while they’re away from their store. The system became fully operational in January 2025.

Schneider Dedicated Freight Services and Blish-Mize began their partnership in July 2024, and the switch has delivered an improved experience for customers, as well as a new dynamic portal that provides real-time delivery tracking for members. “One of the biggest changes and upgrades is the technology and the ability for our internal teams, our operations team and our customer service team to be able to see delivery routes in real-time,” says Brady Clark, Blish-Mize vice president of operations.

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OPERATIONS

Live delivery updates help ensure on-time deliveries and give stores enhanced route visibility and flexible driver options that improve customer service and operational efficiency.

Booth # 357

Hardlines Strategies • Fall 2025 29

OPERATIONS

Reduced Service Calls, Improved Efficiency The enhanced visibility has measurably improved customer service operations. “The truck’s route has complete customer visibility now, which is a huge win for our service,” Clark says. “Customer service representatives have seen a decrease in calls and can be more proactively focused on customer needs.” The Schneider partnership also provides route flexibility and driver network advantages. With access to flex drivers when dedicated drivers are unavailable, Blish-Mize maintains consistent delivery schedules. The measurable improvements in both efficiency and customer satisfaction validate the investment in advanced logistics technology and partnerships.

Representatives from Schneider Trucking will be on site at the Fall Buying Market to meet with retailers and discuss freight solutions.

30 Fall 2025 • Hardlines Strategies

VENDOR VIGNETTE

Meet Noam From SILIGUN 6 Questions on Business Growth and Life with Noam Barel

Strategies (S): Tell us about your history with SILIGUN and Blish-Mize? Noam Barel (NB): We first learned about Blish-Mize through the Hardlines Distribution Alliance Conference, where we connected with some of the wonderful staff—Katie Hanshaw, Blish-Mize administrative assistant,

S: What excites you most about the future of the independent hardware channel? NB: The constant reinvention of timeless tools excites me the most. It’s amazing to see how even age-old products can be completely reimagined through innovation. The creativity in this industry never stops, and that energy is what keeps it so dynamic and rewarding to be part of. NB: It’s tough to choose, but I’d say both our Classic SILIGUN and the new SILIGUN PRO are equally essential. The Classic put us on the map—it’s compact, mess-free and easy to use. The SILIGUN PRO, which we launched this year, takes it to the next level for professional use. I believe they’re both must-haves in any toolbox and solve real problems that users face every day. S: What is your dream vacation? NB: That’s easy—Ibiza. I travel there every summer to unwind, recharge and enjoy the beach. It’s my personal paradise and a place that helps me come back to work with a fresh perspective and new energy. S: Which of your products is your favorite and why?

in particular, was instrumental in guiding us through the process.

The connection we built with Katie helped open the door for us. We were thrilled when we got into the Blish-Mize warehouse, and it’s been a great partnership ever since.

S: What do you enjoy about Blish-Mize Buying Markets?

Noam Barel Chief Operating Officer

NB: We love the Blish-Mize Buying Markets because they’re an incredible platform for connecting directly with Blish-Mize members and staff. Being there in person allows us to showcase our products hands-on, get real-time feedback and build meaningful relationships within the independent hardware industry. It’s also a great opportunity to learn and be inspired by what others bring to the table.

S: What did you want to be when you grew up? NB: Growing up in Israel, I dreamed of becoming a soccer player. I was pretty serious about it and truly believed I had the potential to go far. While life took me in a different direction, that same passion and drive carried over into building and growing SILIGUN.

Stop by to chat with Noam and see everything SILIGUN has to offer at Booth #201 at the Fall Buying Market!

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BLISH-MIZE INSIDE

Solving the Space Challenge: Merchandising That Works Research Driven Techniques to Improve Sales Performance

F or independent hardware retailers, effective merchandising can make the difference between a thriving business and one that struggles to compete. Clay Uhrmacher, Blish-Mize vice president of sales and marketing, understands this problem facing many retailers. Blish-Mize has built a reputation for delivering comprehensive merchandising solutions that help retailers maximize their potential. The Foundation: Customized Assortments Blish-Mize’s merchandising philosophy begins with understanding that no two stores are identical. “We maintain and add to and subtract from an ongoing, customized assortment listing that we offer out of our warehouse,” Uhrmacher says. “Some of the assortments are organized by vendor and others are by category with mixed vendors. This flexible approach allows retailers to test new products and categories without the

Blish-Mize’s merchandising services extend beyond simple product placement. “Typically, store resets involve more than just re-merchandising,” he says. “We’re working on a new floor plan in many cases, and given that most stores don’t refresh their merchandising as frequently as big box retailers, many projects evolve into comprehensive remodels.” Blish-Mize also helps retailers implement new display programs from manufacturers. “We love it when a vendor presents a new planogram and we decided to support it. We love to help them push that out there,” Uhrmacher says. “The stores really need some direction as far as what needs to be reset and updated, and what’s the best way to do it.” The Professional Difference What sets Blish-Mize apart in the merchandising space is its commitment to using its own employees rather than third-party contractors. “We do it better than anybody does because we use our own employees to merchandise,” Uhrmacher says. “You’re going to get a professional merchandising job out of us. You’re not going to get some third party off the street that’s going to do this job and then jump to the next job.” This hands-on approach extends throughout the entire process. “This whole process we’re talking about is probably one of Blish-Mize’s greatest strengths, because it’s very hands on,” he says. “It’s very custom, and we use our own people at every step of the process, from planning it to merchandising it.”

significant upfront investment that often prevents experimentation. “Economically, we want to offer a way for customers to update an assortment or category or add to it as easy as possible up front then it gives them the flexibility to back it up as deep as they want to once it’s set,” Uhrmacher says. “You may be able to order an assortment with only one or two of each item to keep the cost down up front.” Tailored Solutions for Every Scenario Blish-Mize’s merchandising services adapt to different store situations. For new stores, the process begins with a clean slate. “We’re going to put brand new issue a proposal to the customer.” The process is collaborative, with proposals going between the owner and the Blish-Mize merchandising team until everyone agrees on the final order. For existing stores, the approach is more complex. “We typically go in, evaluate the inventory and do what we call a space audit, where we walk the store in four-foot sections, document what’s there, estimate the values and look for buyback programs from vendors that we may stock,” Uhrmacher says. This thorough evaluation helps determine how to convert existing product while integrating new inventory, particularly when the store already carries brands that Blish-Mize stocks in its warehouse. Beyond Basic Resets fixtures in,” Uhrmacher says. “We won’t have to worry about existing inventory. And we’re going to recommend an opening stock order and

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BLISH-MIZE INSIDE

Data-Driven Display Strategy In 2002, North American Hardware and Paint Association (NHPA) conducted its landmark Merchandising for Profit Study and then repeated it again in 2016. The purpose of the study was to quantify the sales lift generated by different merchandising techniques. The study works with retailers across the country to test the effectiveness of a variety of merchandising techniques including: • Endcaps • Dump bins (both permanent and manufacturer-supplied) • Clip strips • Bulk stack-out displays • Countertop displays (for both service counters and checkout) • Sidekick displays (also known as sidewinders) These time-tested techniques make up the core of your store’s promotional merchandising system, and when done effectively, can accentuate your strength as an independent, communicating to customers that you have curated a meaningful assortment specific to the needs of your customer in your specific trading area.

Merchandising can also help soften a high-price image that, right or wrong, consumers typically associate with independent stores. Methodology and Results The 2025 Merchandising for Profit Study was conducted using the same methodology as previous merchandising studies. For the study, NHPA selected products that lent themselves to the technique being tested and were commonly stocked in hardware stores and home centers. Retailers agreed to leave the items stocked in their in-aisle position, but also stock the product using the featured merchandising technique. Sales were monitored during a 30-day period following the remerchandising. Sales at a similar “control” store for each retailer were also recorded during the same period. The results from test stores and control stores were then compared and reported.

THE RESULTING SALES LIFT

Permanent Dump Bins

2025 55.8%

2016 86%

2002 197%

Product Tested: Duct Tape While the impact didn’t register as highly as the past two studies, these merchandisers are still delivering a solid sales lift. The portability and familiarity with customers for delivering bargain merchandise make them ideal for impulse sales.

Power Aisle Stack Out

2025 150%

2016 114%

2002 98%

Product Tested: Trash Cans Power aisle stack-out displays delivered greater results than in the past two versions of the study. These work best with a single SKU (larger items) that can be bulk stacked and placed in strategic locations throughout the store.

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BLISH-MIZE INSIDE

Service Counter Display

2025 105%

2016 85%

2002 81%

Product Tested: WD-40 This technique remains effective at driving impulse sales and delivered greater results than the past two versions of the study. These work best with a single SKU of smaller items that can be easily added to a purchase at the last minute.

Clip Strip

2025 200%

2016 25%

2002 15%

Product Tested: Work Gloves Essentially this serves as a cross-merchandising/impulse technique and retailers continue to see solid lift. While clip strips saw positive results in the past two studies, the results from the current study suggest that more retailers are using them in strategic areas of the store to drive add-on sales.

Checkout Display

2025 300%

2016 467%

2002 39%

Product Tested: Gorilla Glue Like service counter displays, this technique remained a solid performer compared to past studies. The results reflect the added importance of merchandising at checkout. Small, grab-and-go items make it easy for customers to pick one up at the last minute.

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Booth # 540

BLISH-MIZE INSIDE

In-Aisle Feature / Benefit Sign

Feature Endcap: Single Item

2025 50%

2016 37%

2002 6%

2025 109%

2016 11%

2002 25%

Product Tested: LED Lightbulb Calling out the features and benefits of products in aisle still clearly delivers a sales impact. This is especially true on items such as the LED light bulbs tested (non-LED bulbs were tested in 2002), where retailers can illustrate the actual ROI on a purchase.

Product Tested: Gas Cans Results from single-item endcaps continue to produce solid result for retailers. Single-item endcaps grab customers’ attention, showcasing new and innovative items. Endcaps should be well stocked, clean, bold and dramatic.

Booth # 740

Booth # 226

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BLISH-MIZE INSIDE

Feature Endcap: % Off Sign

“It’s good to see that minding the basic ‘details of retail’ can still make a big difference in driving sales and productivity in a tough retailing environment,” says Scott Wright, NHPA’s vice president of content development. “This was clearly illustrated through the results of the 2025 study, just as it was when we conducted the research in 2002 and 2016.” Wright says that of all the ways to drive sales at retail, merchandising is one of the most effective methods. “Merchandising is where art and science converge on the retail salesfloor to work magic on shoppers’ wallets,” Wright says. “But it takes proper planning, discipline, execution and thinking like a merchant to make it work. It’s what we teach students in NHPA’s advanced education programs, including our Foundations of Merchandising Management and Retail Management Certification Program. These time-tested merchandising techniques and principles work just as well today as they ever have in driving sales and profits.” Dive deeper into these results on Friday at 10 a.m. at the Fall Buying Market with Scott Wright.

2025 125%

2016 38%

2002 25%

Product Tested: Contractor Trash Bags Endcaps are clearly still effective at driving sales lift for products as they bring items into a customer’s view. Simple endcaps with clear signage have emerged as the industry standard. *In 2002, only endcaps were tested and signage options were not swapped.

VISIT BOOTH # 808

c

Hardlines Strategies • Fall 2025 39

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