Dealer Guide 1.2.2013

Credit & Returns Policy / Guidelines

Product Delivered via Blish-Mize Company Equipment For those customers coded to receive orders via company equipment, all cartons / totes for your order is generally shrink wrapped to the pallet / pallets. However, due to the length of some items, we are not able to put loose items on a pallet. All cartons will have a ship label attached identifying route, stop, and customer. Items not on pallets will be referred to as loose items on the Bill of Lading. The Bill of Lading will be marked with the number of pallets and loose items delivered. When checking in, you should compare pallets and loose items received to what is marked on the Bill of Lading. Once you have verified you have received the number of pallets and loose items as stated on the Bill of Lading, you should inform the driver you have your entire order and sign the Bill of Lading. For any product being returned, give the Credit Request Form and bill of lading return paperwork to the Ryder / Blish- Mize truck driver. Please do not enclose the form with the merchandise. Damaged Merchandise via Company Equipment Delivery ■ Credit is automatically issued for damaged merchandise delivered by Blish-Mize company equipment for which delivery is refused. ■ Some merchandise damaged during delivery on the Blish-Mize equipment cannot be returned, e.g. paint, bag fertilizer, etc., In order to prevent further damage to other merchandise, and the trailer, we would appreciate your cooperation in disposing of this merchandise. ■ Please submit a Credit Request by selecting the proper credit code for those damaged items. ■ All damages items found while checking in merchandise must be reported within 14 days. Checking in the order (company equipment orders) ■ Please refer to the Order Check-In Process of the Dealer Services Guide to properly check in an order from us. ■ When checking in an order, if a concealed damage or a shortage is identified, please submit a Credit Re quest, selecting the proper credit code for those shortages or damaged items. ■ If you have received an item / items but did not order it, or received more items than ordered, (both examples known as an “overage”), please submit a credit request selecting the proper overage credit code, and return any merchandise as instructed. ■ All concealed damage or shortage claims should be reported within 14 days. Product Delivered via Common Carrier For those customers coded to receive orders via common carrier delivery service, all cartons / products for your order is generally shrink wrapped to the pallet / pallets. However, due to the length of some items, we are not able to put loose items on a pallet. All cartons will have a ship label attached identifying route, stop, and customer. Items not on a pallet will be referred to as loose items on the Bill of Lading. The Bill of Lading will be marked with the number of pallets and loose items delivered. When checking in, you should compare pallets and loose items received to what is marked on the Bill of Lading. For all common carrier orders, we wrap “Do Not Break Pallet” tape around the pallet and black sheeting over the top of the pallet. If the shipment does not arrive this way, please look at the shipment very closely for damage or missing items, and please note this on the bill of lading. For customers being delivered via Common Carrier or Small Package Carrier (Fed Ex / UPS), and for any product needing to be returned, please call (800) 995-0525 ext. 195 (customer service) or ext. 159 (claims department), so that we can issue a Call Tag and direct you on how to return the merchandise. Please enclose the Credit Request form with the merchandise being returned and give to the carrier.

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