Dealer Guide 1.2.2013

Credit & Returns Policy / Guidelines

Damaged Merchandise via Common Carrier Delivery ■ If visible product damage or a shortage is identified, mark the Damage/Shortage clearly on the Bill of Lading, then please call (800) 995-0525 ext. 195 (customer service) or ext. 159 (claims department) for further instruction. ■ Please provide us with a copy of the signed Carriers Bill of Lading, noted of the damage or refusal. ■ Most carriers only allow 7 days to file a claim; calling Blish-Mize customer service or our claims department, needs to be done right after you receive and see any visible damage or shortage to your order. If you sign a Bill of Lading clear / ok, and you find visible shipping damage or shortage, it will be you, the customer’s responsibility to file the claim directly with the carrier, not Blish-Mize. Checking in the order (Common Carrier Delivery Orders) ■ Please refer to the Order Check-In Process of the Dealer Services Guide to properly check in an order from us. ■ When checking in an order, and if a concealed damage or a shortage is identified, please submit a Credit Request, selecting the proper credit code for those short or damaged items. ■ If you have received an item / items but did not order it, or received more items than ordered, (both examples know as an “overage”), please submit a credit request selecting the proper overage credit code, and return any merchandise as instructed. ■ All concealed damage or shortage claims should be reported within 14 days. 1. Purchased from Blish-Mize. 2. Completely saleable: a. Merchandise sold in full cartons only (Do Not Break Cartons) cannot be returned in less than full cartons. b. Merchandise must be in original cartons without markings or stickers. Note: If package has been damaged by removal of markings or stickers, it is not saleable. c. Discontinued items are not saleable; therefore, not returnable. ■ Inspect merchandise to verify that is saleable: 1. Merchandise returned to Blish-Mize that is not saleable will be returned and no credit issued. 2. At Blish-Mize’s option, markings or stickers may be removed to make the merchandise saleable, in which case a 15% fee is deducted from the credit for the returned merchandise. ■ Returned merchandise is subject to a 25% restocking fee on claims submitted more than 30 days after the invoice date. No returns after three months. ■ Our merchandise return policy does not provide for the return of overstock or slow-moving inventory, unless approved and authorized by Blish-Mize Sales Management. ■ Only regular stock merchandise is subject to return if qualifications are met. Special Order, Relay/Pool or any merchandise that is not regular Blish-Mize stock merchandise is not returnable. Promotional merchandise that has been ordered is also not returnable. Returns to Stock ■ Merchandise must be:

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